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To whom it may concern: my name is. I'm very upset at the way things were done at portrait innovations. I went there on my 5yr old child's birthday to get her birthday pictures taken. I was very specific on what I wanted. The photographer didn't know what she was doing. I had to make up some of my child's poses. I asked the photographer to let my child sit on the #5 block she took pictures of her sitting on it, but she cropped some of the #5 out of her photo.
When I asked could she re-take the photo she said no. The#5 photo was one of the main picture I wanted for memories to add to my child's scrapbook. I also had plans to send that photo to my family that lives in another state. She also didn't give me the copies of the photo and was very rude to me. She also told me that she erased some photos on the CD.
When I asked her to have her manager to call me about the issue another employee said that she was the manager and that she would have another manager call me. BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.